Effective date: 24 August 2026 · Operated by ReWear · Contact: hello.rewearapp@gmail.com
ReWear sells digital design credits used to generate AI clothing-upcycling ideas. Because credits are delivered and used instantly, this policy explains when refunds are and are not available.
Every new account receives free designs at no charge. Free designs are not purchases and are not refundable — there is nothing to refund.
If you bought a credit pack and have not used the credits, you may request a full refund of the unused credits within 14 days of purchase. Once refunded, the unused credits are removed from your account.
A credit is "used" the moment you generate a design with it. Because the service (an AI-generated design) is delivered instantly and cannot be returned, used credits are non-refundable.
AI results are creative and vary from one generation to another. A result you are not happy with is a normal part of experimenting and is not, by itself, grounds for a refund of a used credit — but we always want you to be happy, so please contact us (below) and we will do our best to help.
If a generation fails to produce any image at all, it does not consume a credit — the credit stays in your account automatically. No refund is needed.
Email hello.rewearapp@gmail.com with the email address on your account and the purchase you are asking about. We aim to reply within a few business days.
Payments are processed by our reseller and Merchant of Record, Paddle.com, which also handles order-related billing inquiries. You may raise a refund request with us or through Paddle. Prices are shown in the app before purchase; credits never expire.